walmart customer service counter blog

I don’t care what the policy is, if I buy a product that gets recalled because of a potential of killing me, then I don’t need no receipt and I don’t need no driver’s license.

While I certainly sympathize with the headache, and applaud the fact that s/he gave the customers cash back despite “policy” I have to wonder why s/he feels the need to call these people evil? Not their fault that they bought infected peanut butter. Not their fault that Walmart has some kind of crazy return policies for products that could kill people.

Actually, why do you need a driver’s license to return your Walmart brand peanut butter to Walmart?

What’s up with the link?

Filed Under: , Tagged With: , , , , , ,

This is why you should read consumer blogs that Ahem.—MEGHANN MARCO

And so on. All day long. WHY DO I HAVE TO HAVE A DRIVERS LICENSE TO RETURN RECALLED PEANUT BUTTER? No matter how much they bought I gave them cash back, even though we’re supposed to do more than $5 on a gift card. I wasn’t about to face off with some evil grannies and grampers over some salmonella-infected PB.

THEM: “Why? I didn’t need it when I bought it?”

ME: “Okay. I just need your drivers license then.”

THEM: “Who keeps food receipts?”

ME: “Okay.” And I check the top for the lot number. You never know. “Do you still have your receipt?”

THEM: “We want to return this peanut butter.”

The typical conversation goes something like this:

Walmart Customer Service Blogger “Behind The Counter” has issued a report from the front lines of the ConAgra Peanut Butter Recall. As you may know, jars of Peter Pan and Great Value (Walmart) brand peanut butter with product code 2111 on them have been linked to a salmonella outbreak. Consumers were supposed to contact ConAgra for a refund. Did they listen? No, they went to Walmart and ruined poor “Behind the Counter’s” life:

The Great Peanut Butter Recall of 2007

The Great Peanut Butter Recall of 2007 – The Consumerist